{"id":692,"date":"2026-07-16T09:37:52","date_gmt":"2026-07-16T09:37:52","guid":{"rendered":"https:\/\/al-dallal.net\/?page_id=692"},"modified":"2026-07-16T11:45:47","modified_gmt":"2026-07-16T11:45:47","slug":"support","status":"publish","type":"page","link":"https:\/\/al-dallal.net\/en\/support\/","title":{"rendered":"support"},"content":{"rendered":"\r\n    <form\r\n        id=\"al-dallal-complaint-form\"\r\n        class=\"al-dallal-complaint-form\"\r\n        dir=\"ltr\"\r\n        data-language=\"en\"\r\n    >\r\n\r\n        <div class=\"al-dallal-field\">\r\n            <label for=\"al-dallal-type\">\r\n                Request Type            <\/label>\r\n\r\n            <select\r\n                id=\"al-dallal-type\"\r\n                name=\"type\"\r\n                required\r\n            >\r\n                <option value=\"\">\r\n                    Select request type                <\/option>\r\n\r\n                <option value=\"1\">\r\n                    Complaint                <\/option>\r\n\r\n                <option value=\"2\">\r\n                    Suggestion                <\/option>\r\n            <\/select>\r\n        <\/div>\r\n\r\n\r\n        <div class=\"al-dallal-field\">\r\n            <label for=\"al-dallal-title\">\r\n                Request Title            <\/label>\r\n\r\n            <input\r\n                type=\"text\"\r\n                id=\"al-dallal-title\"\r\n                name=\"title\"\r\n                maxlength=\"200\"\r\n                required\r\n            >\r\n        <\/div>\r\n\r\n\r\n        <div class=\"al-dallal-field\">\r\n            <label for=\"al-dallal-content\">\r\n                Request Details            <\/label>\r\n\r\n            <textarea\r\n                id=\"al-dallal-content\"\r\n                name=\"content\"\r\n                rows=\"6\"\r\n                maxlength=\"5000\"\r\n                required\r\n            ><\/textarea>\r\n        <\/div>\r\n\r\n\r\n        <div class=\"al-dallal-field\">\r\n            <label for=\"al-dallal-email\">\r\n                Email Address            <\/label>\r\n\r\n            <input\r\n                type=\"email\"\r\n                id=\"al-dallal-email\"\r\n                name=\"email\"\r\n                maxlength=\"190\"\r\n                dir=\"ltr\"\r\n                required\r\n            >\r\n        <\/div>\r\n\r\n\r\n        <div class=\"al-dallal-field\">\r\n            <label for=\"al-dallal-phone\">\r\n                Phone Number            <\/label>\r\n\r\n            <input\r\n                type=\"tel\"\r\n                id=\"al-dallal-phone\"\r\n                name=\"phone\"\r\n                maxlength=\"30\"\r\n                dir=\"ltr\"\r\n                required\r\n            >\r\n        <\/div>\r\n\r\n\r\n        <!-- Honeypot \u0644\u0644\u062d\u0645\u0627\u064a\u0629 \u0645\u0646 Spam -->\r\n        <div\r\n            class=\"al-dallal-honeypot\"\r\n            aria-hidden=\"true\"\r\n        >\r\n            <label>\r\n                Website\r\n\r\n                <input\r\n                    type=\"text\"\r\n                    name=\"website\"\r\n                    tabindex=\"-1\"\r\n                    autocomplete=\"off\"\r\n                >\r\n            <\/label>\r\n        <\/div>\r\n\r\n\r\n        <input\r\n            type=\"hidden\"\r\n            name=\"action\"\r\n            value=\"al_dallal_submit_request\"\r\n        >\r\n\r\n\r\n        <input\r\n            type=\"hidden\"\r\n            name=\"nonce\"\r\n            value=\"c06b0ae24a\"\r\n        >\r\n\r\n\r\n        <input\r\n            type=\"hidden\"\r\n            name=\"language\"\r\n            value=\"en\"\r\n        >\r\n\r\n\r\n        <button\r\n            type=\"submit\"\r\n            class=\"al-dallal-submit\"\r\n        >\r\n            Submit Request        <\/button>\r\n\r\n\r\n        <div\r\n            id=\"al-dallal-form-message\"\r\n            class=\"al-dallal-form-message\"\r\n            role=\"alert\"\r\n            aria-live=\"polite\"\r\n        ><\/div>\r\n\r\n    <\/form>\r\n\r\n\r\n    <style>\r\n        .al-dallal-complaint-form {\r\n            width: 100%;\r\n            max-width: 950px;\r\n            margin: 0 auto;\r\n            direction: ltr;\r\n            text-align: left;\r\n        }\r\n\r\n        .al-dallal-field {\r\n            margin-bottom: 22px;\r\n        }\r\n\r\n        .al-dallal-field label {\r\n            display: block;\r\n            margin-bottom: 8px;\r\n            font-size: 18px;\r\n            font-weight: 600;\r\n        }\r\n\r\n        .al-dallal-field input,\r\n        .al-dallal-field textarea,\r\n        .al-dallal-field select {\r\n            display: block;\r\n            width: 100%;\r\n            padding: 14px 16px;\r\n            border: 1px solid #d7d7d7;\r\n            border-radius: 7px;\r\n            box-sizing: border-box;\r\n            background-color: #ffffff;\r\n            color: #333333;\r\n            font-size: 16px;\r\n            font-family: inherit;\r\n            line-height: 1.5;\r\n            outline: none;\r\n            transition: border-color 0.2s ease;\r\n            text-align: left;\r\n        }\r\n\r\n        .al-dallal-field input[dir=\"ltr\"] {\r\n            direction: ltr;\r\n            text-align: left;\r\n        }\r\n\r\n        .al-dallal-field input,\r\n        .al-dallal-field select {\r\n            min-height: 58px;\r\n        }\r\n\r\n        .al-dallal-field textarea {\r\n            min-height: 190px;\r\n            resize: vertical;\r\n        }\r\n\r\n        .al-dallal-field input:focus,\r\n        .al-dallal-field textarea:focus,\r\n        .al-dallal-field select:focus {\r\n            border-color: #777777;\r\n        }\r\n\r\n        .al-dallal-field select {\r\n            cursor: pointer;\r\n        }\r\n\r\n        .al-dallal-submit {\r\n            display: block;\r\n            min-width: 195px;\r\n            padding: 14px 30px;\r\n            border: 0;\r\n            border-radius: 7px;\r\n            background-color: #eeeeee;\r\n            color: #111111;\r\n            font-size: 18px;\r\n            font-family: inherit;\r\n            cursor: pointer;\r\n            transition: opacity 0.2s ease;\r\n        }\r\n\r\n        [dir=\"rtl\"] .al-dallal-submit {\r\n            margin-right: auto;\r\n            margin-left: 0;\r\n        }\r\n\r\n        [dir=\"ltr\"] .al-dallal-submit {\r\n            margin-left: auto;\r\n            margin-right: 0;\r\n        }\r\n\r\n        .al-dallal-submit:hover {\r\n            opacity: 0.85;\r\n        }\r\n\r\n        .al-dallal-submit:disabled {\r\n            opacity: 0.6;\r\n            cursor: not-allowed;\r\n        }\r\n\r\n        .al-dallal-form-message {\r\n            margin-top: 18px;\r\n            padding: 12px 0;\r\n            font-size: 17px;\r\n            font-weight: 600;\r\n            line-height: 1.9;\r\n            white-space: pre-line;\r\n        }\r\n\r\n        .al-dallal-form-message.success {\r\n            color: #198754;\r\n        }\r\n\r\n        .al-dallal-form-message.error {\r\n            color: #dc3545;\r\n        }\r\n\r\n        .al-dallal-honeypot {\r\n            position: absolute;\r\n            right: -9999px;\r\n            width: 1px;\r\n            height: 1px;\r\n            overflow: hidden;\r\n        }\r\n\r\n        @media (max-width: 767px) {\r\n            .al-dallal-field label {\r\n                font-size: 16px;\r\n            }\r\n\r\n            .al-dallal-submit {\r\n                width: 100%;\r\n                margin: 0 !important;\r\n            }\r\n\r\n            .al-dallal-form-message {\r\n                font-size: 16px;\r\n            }\r\n        }\r\n    <\/style>\r\n\r\n\r\n    <script>\r\n        document.addEventListener('DOMContentLoaded', function () {\r\n\r\n            const form = document.getElementById(\r\n                'al-dallal-complaint-form'\r\n            );\r\n\r\n            if (!form) {\r\n                return;\r\n            }\r\n\r\n            const button = form.querySelector(\r\n                'button[type=\"submit\"]'\r\n            );\r\n\r\n            const message = document.getElementById(\r\n                'al-dallal-form-message'\r\n            );\r\n\r\n            const submitText = \"Submit Request\";\r\n            const sendingText = \"Sending...\";\r\n            const generalError = \"Unable to submit the request. Please try again.\";\r\n            const invalidResponse = \"The website response could not be read. Please try again.\";\r\n            const unexpectedError = \"An error occurred while submitting the request.\";\r\n            const generalSuccess = \"Your request has been submitted successfully.\";\r\n\r\n            form.addEventListener('submit', async function (event) {\r\n\r\n                event.preventDefault();\r\n\r\n                if (!form.checkValidity()) {\r\n                    form.reportValidity();\r\n                    return;\r\n                }\r\n\r\n                button.disabled = true;\r\n                button.textContent = sendingText;\r\n\r\n                message.textContent = '';\r\n                message.className = 'al-dallal-form-message';\r\n\r\n                try {\r\n\r\n                    const response = await fetch(\r\n                        \"https:\\\/\\\/al-dallal.net\\\/wp-admin\\\/admin-ajax.php\",\r\n                        {\r\n                            method: 'POST',\r\n                            body: new FormData(form),\r\n                            credentials: 'same-origin',\r\n                            cache: 'no-store'\r\n                        }\r\n                    );\r\n\r\n                    let result;\r\n\r\n                    try {\r\n                        result = await response.json();\r\n                    } catch (jsonError) {\r\n                        throw new Error(invalidResponse);\r\n                    }\r\n\r\n                    if (!response.ok || !result.success) {\r\n\r\n                        let errorMessage = generalError;\r\n\r\n                        if (\r\n                            result.data &&\r\n                            typeof result.data === 'object' &&\r\n                            result.data.message\r\n                        ) {\r\n                            errorMessage = result.data.message;\r\n                        }\r\n\r\n                        if (\r\n                            typeof result.data === 'string' &&\r\n                            result.data\r\n                        ) {\r\n                            errorMessage = result.data;\r\n                        }\r\n\r\n                        throw new Error(errorMessage);\r\n                    }\r\n\r\n                    message.textContent =\r\n                        result.data &&\r\n                        result.data.message\r\n                            ? result.data.message\r\n                            : generalSuccess;\r\n\r\n                    message.classList.add('success');\r\n\r\n                    form.reset();\r\n\r\n                } catch (error) {\r\n\r\n                    message.textContent =\r\n                        error.message ||\r\n                        unexpectedError;\r\n\r\n                    message.classList.add('error');\r\n\r\n                } finally {\r\n\r\n                    button.disabled = false;\r\n                    button.textContent = submitText;\r\n                }\r\n            });\r\n        });\r\n    <\/script>\r\n\r\n    \n","protected":false},"excerpt":{"rendered":"Request Type Select request type Complaint Suggestion Request Title Request Details Email Address Phone Number Website Submit Request","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-692","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/al-dallal.net\/en\/wp-json\/wp\/v2\/pages\/692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/al-dallal.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/al-dallal.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/al-dallal.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/al-dallal.net\/en\/wp-json\/wp\/v2\/comments?post=692"}],"version-history":[{"count":3,"href":"https:\/\/al-dallal.net\/en\/wp-json\/wp\/v2\/pages\/692\/revisions"}],"predecessor-version":[{"id":695,"href":"https:\/\/al-dallal.net\/en\/wp-json\/wp\/v2\/pages\/692\/revisions\/695"}],"wp:attachment":[{"href":"https:\/\/al-dallal.net\/en\/wp-json\/wp\/v2\/media?parent=692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}